With hospitality venues re-opening all around Australia, are they meeting the new customer expectations around hygiene?

The last 2 years within hospitality have been extremely challenging, but with restrictions easing around the country and all States now back open to visitors, we look forward to all venues re-opening and getting back to usual operations. The big question for businesses as they reopen is whether they will be able to meet the new, more stringent customer expectations around cleanliness and hygiene in the face of new Covid variants.

Keeping staff and customers safe is on all of us.

As a leader in the field of Infection Prevention products for both commercial and healthcare applications, Whiteley has seen a demand surge for products such as Hospital Grade Disinfectants, hand sanitisers and disinfectant wipes. These products have long been associated with healthcare but are now widely regarded as essential for all businesses. This has been driven by the broader community wanting to provide reassurance to their staff and customers that their premises are not only being cleaned but disinfected on a regular basis.

Within hospitality and food service venues we are seeing an unprecedented expectation that cleaning and hygiene extends well beyond the kitchen, with customers wanting to see high specification disinfectants being used in dining areas, and on high touch point areas such as chairs, menus, door handles and bar tops. Having quality hand hygiene products visible and available also provides good reassurance for patrons.

Greg Whiteley, Whiteley Chairman and Infection Prevention expert stated that “cleaning is much more than just having the products and a routine. We need to know about the different products available, best practice usage and how to train staff accordingly”.  We all feel that we know how to wipe down dining tables for instance, but studies have shown there are nine variables impacting effectiveness when wiping a surface ranging from how much detergent or disinfectant to use, how fast we clean, the type of cloth used, and how frequently it is changed. Wiping down tables between customers brings a high risk of virus spread from surface to surface via the cleaning cloth if not done correctly.

Greg Whiteley recommends that we follow these basic principles to reduce risk:

1. Use a high-quality cleaner/disinfectant like Whiteley Viraclean® or V-Wipes™.

2. Use single-use wipes or paper towel if using a disinfectant spray.

3. Use each wipe on one surface only.

4. Wipe only in one direction.

To learn more about Infection Prevention, the new Resolve range or to find a distributor call 1800 833 566.

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