Terms & Conditions

NOTE TO CUSTOMER- you should read these Terms very carefully. They contain terms and conditions which may impact on you, including that;

(a) the liability of Whiteley to its customers is excluded in some circumstances, including where goods are damaged in transit; and

(b) Whiteley’s Privacy Policy permits Whiteley in some circumstances and subject to compliance with the Australian Privacy Principles to provide data about a customer, or data provided by a Customer, to a third party in a form that may enable the third party to identify the customer.

1. About the Website

(a) Welcome to https://www.whiteley.com.au (the ‘Website’). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the ‘Products’). The Website provides this service by way of granting you access to the content on the Website (the ‘Purchase Services’).

(b) The Website is operated by Whiteley (ABN 24000906678). Access to and use of the Website, or any of its associated Products or Services, is provided by Whiteley.

2. Acceptance and Variation of the Terms

(a) You accept these Terms and Conditions (“the Terms”) by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Whiteley in the user interface. Please read these terms and conditions (the ‘Terms’) carefully. By using or browsing the Website, you promise to Whiteley that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, and the Purchase Services, immediately.

(b) Whiteley reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Whiteley updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

3. Registration to use the Purchase Services

(a) In order to access the Purchase Services, you will be required to provide personal information about yourself (such as identification or contact details), including:

i. Name

ii. Email address

iii. Mailing address

iv. Telephone number

v. Payment information including Credit Card Details

(b) You warrant that any information you give to Whiteley in the course of completing the registration process will always be accurate, correct and up to date.

(c) Once you have completed the registration process, you will be a registered member of the Website (‘Member’). As a Member you will be granted immediate access to the Purchase Services.

(d) You may not use the Purchase Services if:

i. you are not of legal age to form a binding contract with Whiteley; or

ii. you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Purchase Services; or

iii. you are in breach of these Terms.

4. Your obligations as a Member

(a) As a Member, you agree to comply with the following: You will use the Purchase Services only for purposes that are permitted by:

i. the Terms;

ii. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

iii. you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Purchase Services;

iv. any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Whiteley of any unauthorised use of your password or email address or any breach of security of which you have become aware;

v. access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Whiteley providing the Purchase Services;

vi. you will not use the Purchase Services or Website for any illegal and/or fraudulent and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

vii. you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Purchase Services. Appropriate legal action will be taken by Whiteley for any illegal or unauthorised use of the Website; and

viii. you acknowledge and agree that any automated use of the Website or its Purchase Services is prohibited;

ix. you acknowledge that Whiteley has full control of the Website at all times and may prevent access to it or make direction for its use, in Whiteley’s discretion.

5. Purchase of Products and Returns Policy

(a) In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price and any delivery fees or other fees and charges listed on the Website for the Product (the ‘Purchase Price’).

(b) Payment of the Purchase Price may be made through Stripe (the ‘Payment Gateway Provider’) or in such other manner as Whiteley may allow in its discretion. In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

(c) Following payment of the Purchase Price being confirmed by Whiteley, you will be issued with a receipt to confirm that the payment has been received and Whiteley may record your purchase details for future use.

(d) Whiteley may, at their sole discretion, provide a refund on the return of the Products within 30 days where the Product packaging is unopened and remains in a saleable condition. To start a return, you can contact us at support@whiteley.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

(e) Whiteley will use reasonable endeavours to facilitate payment for Products but will have no liability to you if for any reason you are unable to process payments or to complete an order at any given time.

6. Warranty

(a) Whiteley’s Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the ‘Warranty’).

(b) You may make a claim under this clause (the ‘Warranty Claim’) for material defects and workmanship in the Products within 30 days from the date of purchase (the ‘Warranty Period’).

(c) In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Whiteley showing the date of purchase of the Products, provide a description of the Products, the price paid for the Products and batch number of the Products by sending written notice to Whiteley at PO Box 1076 North Sydney, New South Wales, 2059 or by email at support@whiteley.com.au.

(d) Where the Warranty Claim is accepted then Whiteley will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

(e) The Warranty shall be the sole and exclusive warranty granted by Whiteley and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.

(f) All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

(g) The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.

7. Delivery, Title and Risk

(a) You acknowledge that the Purchase Services offered by Whiteley integrate delivery (the ‘ Delivery Services’) through the use of third-party delivery companies (the ‘ Delivery Service Providers’).

(b) In providing the Purchase Services, Whiteley may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that Whiteley is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.

(c) Whiteley will use reasonable endeavours to facilitate delivery of Products but will have no liability to you whatsoever in relation to the time or the method of delivery, or if delivery is unavailable to your desired address.

(d) Title in the Products will only pass to you when you have paid for them in full.

(e) Risk in the Products will pass to you when the Goods are collected by the Delivery Service Providers.

(f) In the event that an item is lost or damaged in the course of the Delivery Services, Whiteley asks that you:

i. contact us by phone 1800 833 566 or by sending an email to support@whiteley.com.au outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.

8. Delivery Options & Freight Charges

(a) Delivery is free for all orders over $99 exc. GST.

(b) Customers can choose one of the following delivery options for all orders under $99 exc. GST.

(i) A $12.95 (exc. GST) standard shipping charge, Standard shipping typically is delivered to the customers address within 4-7 business days (Further delays may apply to remote areas).

(ii) A $22.95 (exc. GST) express shipping charge. Express shipping typically is delivered to the customers address within 1-2 business days (Further delays may apply to remote areas).

(c) Same day dispatch on orders placed by 2pm (in stock items only).

(d) Please note: We do not ship to PO Boxes.

9. Copyright and Intellectual Property

(a) The Website, the Purchase Services and all of the related products of Whiteley are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the ‘Content’) are owned or controlled for these purposes, and are reserved by Whiteley or its contributors. Whiteley retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you:

i. the business name, trading name, domain name, trademark, industrial design, patent, registered design or copyright of Whiteley; or

ii. the right to use or exploit a business name, trading name, domain name, trademark or industrial design; or
iii. a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).

(b) You may not, without the prior written permission of Whiteley and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third-party content for any purpose. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

10. Privacy

(a) Whiteley takes your privacy seriously and any information provided through your use of the Website and/or the Purchase Services are subject to Whiteley’s Privacy Policy, which is available on the Website.

11. General Disclaimer

(a) You acknowledge that Whiteley does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.

(b) Whiteley will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.

(c) Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

(d) Subject to this clause, and to the extent permitted by law:

i. all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and

ii. Whiteley will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

(e) Use of the Website, the Purchase Services, and any of the products of Whiteley (including the Delivery Services), is at your own risk. Everything on the Website, the Purchase Services, and the Products of Whiteley, are provided to you on an “as is” and “as available” basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of Whiteley including any third party where the Delivery Services are made available to you) make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of Whiteley) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

i. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

ii. the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website);

iii. costs incurred as a result of you using the Website, the Purchase Services or any of the Products;

iv. the Content or operation in respect to links which are provided for the User’s convenience;

v. any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or

vi. any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.

12. Limitation of Liability

(a) Whiteley’s total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase Price, then the total liability of Whiteley is the resupply of information or Purchase Services to you.

(b) You expressly understand and agree that Whiteley, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

(c) Whiteley is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of Whiteley, by third parties or by any of the Purchase Services offered by Whiteley.

(d) You acknowledge that Whiteley does not provide the Delivery Services to you and you agree that Whiteley will not be liable to you for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Delivery Services.

13. Termination of Contract

(a) The Terms will continue to apply until terminated by either you or by Whiteley as set out below.

(b) If you want to terminate the Terms, you may do so by:

i. notifying Whiteley at any time; and

ii. closing your accounts for all of the Purchase Services which you use, where Whiteley has made this option available to you.

(c) Your notice should be sent, in writing, to support@whiteley.com.au

(d) Whiteley may at any time, terminate the Terms with you if:

i. you have breached any provision of the Terms or intend to breach any provision;

ii. Whiteley is required to do so by law;

iii. the partner with whom Whiteley offered the Purchase Services to you has terminated its relationship with Whiteley or ceased to offer the Purchase Services to you;

iv. Whiteley is transitioning to no longer providing the Purchase Services to Users in the country in which you are resident or from which you usethe service; or

v. the provision of the Purchase Services to you by Whiteley is, in the opinion of Whiteley, no longer commercially viable.

(e) Subject to local applicable laws, Whiteley reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Whiteley’s name or reputation or violates the rights of those of another party.

(f) When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Whiteley have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.

14. Indemnity

(a) You agree to indemnify Whiteley, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

i. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damages (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website;

ii. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or

iii. any breach of the Terms, but this indemnity will only apply to the extent that you have caused or contributed to any such actions, suits, claims, demands, liabilities, costs, expenses, loss or damages.

15. Dispute Resolution

(a) Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

(b) Notice: A party to the Terms claiming a dispute (‘Dispute’) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

(c) Resolution: On receipt of that notice (‘Notice’) by that other party, the parties to the Terms (‘Parties’) must:

i. Within 30 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

ii. If for any reason whatsoever, 60 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed;

iii. The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

iv. The mediation will be held in Sydney, Australia.

(d) Confidential: All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.

(e) Termination of Mediation: If 60 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

16. Venue and Jurisdiction

(a) The Purchase Services offered by Whiteley are intended to be used by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.

17. Governing Law

(a) The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

18. Independent Legal Advice

(a) Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

19. Severance

(a) If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.